Inbound · Triage on top of your inbox

Triage on top of your inbox: channels, priority, and routing that fit the queue you already work from

InboxOps · Aug 11, 2026 · 4 min read

What shipped

Every message gets a channel, a priority, and an owner — before your team opens it.

InboxOps is an add-on, not a swap. You keep your existing inbox and help desk; we tag and route what comes in so the queue reads clearly when your team opens it.

How it works

The InboxOps answer in three steps — channel, priority, owner; layered, not a replacement.

Step 1

Problem: missed items pile up between shifts

When one shift hands off to the next, half the inbox is unread — and nobody knows which of those messages still need a reply. The InboxOps inbox channel surfaces every submitter on a single screen with the original message pinned to the top, so the new shift always sees what is open.

Step 2

Problem: no priority — everything looks the same

In a shared inbox, an outage report and a feature request sit side-by-side with identical styling. InboxOps priority triage tags every message urgent / high / normal as it lands, so the team opens the right one first — and a quiet night shift does not turn into a Monday-morning fire drill.

Step 3

Problem: no routing — every message lands on the same person

Without rules, every incoming message is a coin-flip assignment. InboxOps channels route by source / intent / owner the moment a message arrives, so the right teammate gets it automatically and the rest of the team keeps their focus.

Routing example

Priority + routing rule

{
  "channel": "support",
  "priority": "urgent",
  "route": {
    "ownerTeam": "tier-1",
    "match": { "field": "subject", "contains": "outage" }
  }
}

Take it home

See it work.

Send yourself a test message through the widget and watch it land in /outcomes with a channel + priority — alongside the inbox you already use.

Open the widget →

Try it on your own inbox.

Drop a question — see InboxOps triage and route it on top of the queue your team already works from.

Get in touch →