A strong, routine match
InboxOps uses existing ticket and help-center context to send an answer when the request clears the confidence threshold you set.
Support email automation
AI support for the emails your team answers every day.
InboxOps uses your existing ticket and help-center context to answer routine, high-confidence requests — and hands uncertain conversations to a person in the support flow you already use.
Built for small SaaS and ecommerce support teams. InboxOps works alongside your help desk; it does not replace it.
Support workflow
An example request
Customer email
“Where can I find your return policy?”
Match against existing support context
Help-center context found
A clear match can move to an automatic reply. An uncertain request is routed to a person with its conversation attached.
High confidence
Auto-reply
Needs a person
Human handoff
Supported today
Keep the support stack you already use.
InboxOps adds automation to your support flow, with your team and help desk still in control.
- EmailSupport channel
- Web widgetSupport channel
- IntercomPro and Scale
- ZendeskScale
Intercom is available on Pro and Scale. Zendesk is available on Scale.
Automation with a clear boundary
Routine gets a reply. Uncertain gets a person.
The goal is to take repeat answers out of the queue while leaving judgment calls with your team. You choose the confidence threshold and the cases that need review.
An unclear or sensitive case
The conversation is routed to a person with its prior context attached, so your team can take over in the help desk it already uses.
How it works
A support flow your team can shape.
Start with the conversations and guidance you already have, then decide where automation stops and a teammate steps in.
- 01
Bring your support context
Connect a supported channel and use past tickets and help-center content as the starting point.
- 02
Set the guardrails
Agree on confidence thresholds and which requests should always reach a person.
- 03
Reply or hand off
Routine, high-confidence requests get an automatic reply. Uncertain requests go to your team with the conversation attached.
Early access
Start with the questions that repeat.
A focused pilot is a chance to map a real support flow, tune its handoff rules, and see whether InboxOps fits the way your team works.
A good place to start if:
- Your team sees the same support questions week after week.
- Past tickets or help-center content explain the common answers.
- A teammate should handle exceptions and sensitive requests.
Discuss fit and scope directly with the InboxOps team.
FAQs
Clear answers before a conversation.
Make room for the cases that need your team
See whether InboxOps fits your support flow.
Tell us what your team answers every day and where you want a human in the loop.
Discuss a focused support pilot